Frequently Asked Questions

Find quick answers to common questions about booking, amenities, and your stay at Diamond Lake.

We have an online booking calendar on this website. Select your dates and book your home online via a major credit card. We accept Visa, MasterCard, or Discover credit or debit cards.

The initial deposit is non-refundable.  The balance is due 60 days prior to the arrival date and is also non-refundable. If there is a mistake in booking dates that we can accommodate there is a $500 change fee.

YES we require a damage deposit. A non-refundable damage insurance fee is included in the total rental cost. The damage insurance will cover reimbursement for non-intentional damages (see terms during the online booking). You will receive the terms and conditions associated with damage coverage upon making your reservation. Please notify us immediately if any damages occur.

This house has 70feet of sandy private beachfront property with a 60ft+ dock.

Yes. Linens for the house are provided. All bath towels, wash cloths, bed sheets, pillow cases, and kitchen towels, are provided. We do not provide beach towels but if you do find any you are free to use them.

The Cleaning Fee covers non-rental fees associated with preparing the home for a guest stay. This includes cleaning, inspections, inventory management, supply set-up, outdoor preparation and other tasks associated with preparing the home for guest arrival.

Yes, free WIFI and Cable TV are provided. The WIFI passwords will be provided via email and are also posted in the home.

No. Our check-in time is at 4pm CST. Please do not park in the driveway or interrupt the cleaning & inspection staff as they will be preparing multiple condo for guest arrivals. The condo has an electronic lock that will coincide with the check in time. We are on central time, so please plan your trip accordingly.

Trailers are permitted if they fit in our driveway in front of garage. Parking on the streets or other properties is strictly prohibited.

We do not officially supply beach chairs, umbrellas or toys, although some of these items are in the storage boxes under the covered deck on the lower floor. We suggest you review what is there before making a trip to one of our many beach stores. We do have a wheel barrow that will help get it to the beach. 

We provide a starter set which includes a roll of paper towels in the kitchen, a roll of toilet paper and bar soaps for each bathroom, kitchen trash bags, dishwasher soap and soap pods for the clothes washer. Guests will need to buy additional supplies for the remainder of their stay.

Hair dryers, beach towels, shampoo, suntan spray/lotion, ice chests, beach gear and toys. Some condiment items may be in the home such as salt/pepper, sugar, spices, and coffee filters, although they are not officially provided.

No. Be sure to bring your own beach towels and DO NOT remove any of the bath towels from the home.

Yes, we have an outdoor gas grill and it is hooked up to the main supply. 

We have all of the standard items that you would typically find in a kitchen for preparing family meals (pots, pans, knives, etc.) including a toaster, microwave, coffee pot and blender. 

All homes have electronic locks so there is no key pick-up. Access codes for the home (and/or applicable gate codes) will be sent via email 1 week prior to your arrival. Driving directions will also be sent at this time.

Our local contact information will be provided via email and it is also posted in the home.

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